Privacy Policy

At Internet Subtitling, accessible at internetsubtitling.com, we are committed to protecting and respecting your privacy and complying with all applicable data protection laws, including the General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”) and the California Consumer Privacy Act (“CCPA”). This Privacy Policy outlines how we collect, use, store, and safeguard your personal data when you use our website and related services.

1. Introduction

At Internet Subtitling, your privacy is a top priority. We believe that personal data should be handled mindfully and transparently. Our practices focus on safeguarding your information by collecting only the data necessary to deliver high-quality services and ensuring its secure use for clearly defined and lawful purposes.

2. Scope of Policy and Data Controller Role

This Privacy Policy applies to all visitors, users, and customers of internetsubtitling.com. For the purposes of GDPR and other applicable laws, Internet Subtitling acts as the data controller concerning your personal data. If you have any questions regarding the collection or use of your data, please contact us at [email protected].

3. Categories of Data We Process

We may process the following categories of personal data when you interact with internetsubtitling.com:

a. Usage Data
This includes information about how you use our website, such as your IP address, browser type, device identifiers, time zone settings, referring URLs, and details about your session activity.

b. Account Data
When you create an account, we may collect your full name, email address, physical address, phone number, and login credentials.

c. Profile Data
This may include your service preferences, subtitling and translation history, behavioral data, and any feedback or reviews you provide.

d. Communication Data
This category includes messages, queries, support tickets, and other user communications, as well as our replies and internal notes related to those conversations.

e. Technical Data
We may collect device-specific information, including hardware models, operating systems, browser plug-ins, screen resolution, and other system configurations crucial for platform optimization.

f. Transaction Data
This includes records of goods and services purchased, invoicing information, payment methods (not including full credit card details), delivery addresses, and transaction history.

g. Preference Data
Based on your interactions and choices, we collect marketing consents, notification preferences, and data related to your interest in our products and services.

4. Legal Bases for Processing Personal Data

We process your data under the following legal bases:

– Consent: When you give explicit permission, such as opting into newsletters or agreeing to cookies.
– Contract: When data processing is necessary for fulfilling our obligations under a service agreement.
– Legitimate Interests: When processing is needed to pursue our legitimate business objectives, such as improving our services, analyzing user behavior, and safeguarding our platform, provided those interests are not overridden by your data protection rights.
– Legal Obligation: When required to comply with legal obligations or lawful governmental requests.

5. Your Rights

As a data subject under GDPR and CCPA, you have the following rights:

– Right of Access: You may request a copy of the personal data we hold about you.
– Right to Rectification: You can request correction of inaccurate or incomplete data.
– Right to Erasure: In certain cases, you have the right to request deletion of your personal data.
– Right to Restrict Processing: You may request limitation of data processing under specific grounds.
– Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format and transmit it to another controller.
– Right to Object: You may object to data processing based on legitimate interests or direct marketing.
– Right Not to Be Subject to Automated Decision-Making: We do not perform profiling or automated decision-making that legally or significantly affects you.
– Right to Non-Discrimination (under CCPA): You will not receive discriminatory treatment for exercising any of your privacy rights.

If you wish to exercise any of these rights, please contact us at [email protected].

6. Security Measures

We implement organization-wide security policies to protect your personal data from unauthorized access, usage, disclosure, or destruction. Our safeguards include:

– Encryption of data in transit and at rest
– Access control protocols across systems
– Firewalls and monitoring systems for intrusion detection
– Secure backups and disaster recovery planning
– Regular data protection training and awareness for staff
– Third-party assessments and security audits

7. International Transfers

Personal data may be transferred to or processed in jurisdictions outside your own, including destinations that may not provide the same level of data protection. Where applicable, we implement standard contractual clauses (SCCs) approved by relevant regulatory authorities to ensure adequate protection of your information during such transfers, in accordance with GDPR and other laws.

8. Data Retention

We retain personal data only for as long as necessary for the purposes outlined in this Privacy Policy:

– Account Data: Retained for the lifetime of your account and for up to 24 months after closure
– Transaction Data: Retained for a minimum of 7 years in accordance with tax and accounting regulations
– Communication Data: Retained for up to 36 months for customer support purposes
– Usage and Technical Data: Retained for 12–24 months for analytics and platform optimization
– Marketing Preferences: Retained until you withdraw consent or update preferences

After these periods, data is either securely deleted or anonymized.

9. Cookie Policy

We use cookies and other similar technologies to enhance your experience on internetsubtitling.com. Cookies allow us to:

– Authenticate users and manage sessions (essential cookies)
– Remember user preferences and settings (functional cookies)
– Analyze visitor behavior to improve performance (analytics cookies)
– Track site performance and optimize for user experience (performance cookies)

We do not use cookies for ad targeting or reselling data to third parties.

10. Cookie Management and Compliance

You have the right to accept or decline non-essential cookies. On your first visit to internetsubtitling.com, you’ll be presented with a cookie consent banner allowing you to manage your preferences in accordance with GDPR and CCPA. You can modify your cookie preferences at any time via your browser settings or our Website Cookie Settings page.

We honor Do Not Track (DNT) browser settings and offer opt-out tools where applicable.

11. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently gathered personal information from a child under 13 without consent from a parent or guardian, we will take appropriate steps to delete it promptly.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our operations, technologies, or legal obligations. In the event of meaningful changes, we will provide notice through internetsubtitling.com or contact you directly when required by applicable law. We encourage you to review this policy regularly.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how your personal data is processed, you may contact us at:

Email: [email protected]

At Internet Subtitling, we strive to maintain full compliance with global privacy laws and offer transparent, respectful practices for all users. Please reach out with any privacy concerns — your rights and trust are our highest priority.